Description
The Front Office greets and receives clients for patient care. Coordinates and schedules client appointments with clinicians, physicians, etc. and maintains fee collection process. Answers all incoming calls for clinic.
PRIMARY JOB RESPONSIBILITES
- Greets and receives all clientele coming into the clinic.
- Answers all incoming phone calls for the clinic, taking messages when appropriate.
- Sets medical and clinical appointments for all clients.
- Monitors clinic lobby and assist with smooth check in, dosing, clinical and medical appointments.
- Responsible to receive all fees for service from the private paying clientele, including maintaining accurate and complete financial records within computer system.
- Required to send all information requested to the business manager and to make adjustments when appropriate.
- Completes required financial paperwork in a timely fashion.
- Responsible for all incoming and outgoing mail and faxes
- Attends required meetings: staff meetings, workshops, training, etc. as assigned by the clinic manager.
QUALIFICATIONS:
Education, Certification and Experience Requirements
- High school diploma plus work experience required.
- Basic knowledge of bookkeeping and receptionist duties.
- Experience in medical facility is desirable, but not required.
- Basic computer knowledge is necessary.
- Required sensitivity to the needs of those who are chemically dependent.
- Ability to participate as an effective team member.
- Ability to communicate clearly.
- Ability to interact with clients in a friendly, helpful, and courteous manner.