Skip to content Skip to main nav
  • Guests
  • Log in
  • Sign up
Virtual Career Center | MedCert MedCert
Prospective Students
What Should I Do First?
  • Home
  • Career Planning Resources
    • Explore Careers
    • Resumes
    • Cover Letters
    • Interview Preparation
    • Certification Exams
    • Clinical Requirements
    • Job Search Strategies
    • All Resources
  • Browse Available Jobs
    • Featured Jobs
    • Featured Employers
    • Job Search Database
    • Job Search Tools
  • Job Trend Data
  • Ask a Career Coach
  • Career Pathways
    • Clinical Healthcare
    • Dental Assistant
    • Healthcare Administration
    • Information Technology
    • Pharmacy
    • Sterile Processing
    • Veterinary Assistant
  • For Employers
  • For Graduates

Stefanini


Nationwide

stefanini.com
Twitter Facebook LinkedIn Instagram
Visit Company Profile

Helpdesk Technician

  • Share This: Share Helpdesk Technician on TwitterShare Helpdesk Technician on LinkedinShare Helpdesk Technician on Facebook
Posted on: September 21, 2021 Apply Now
Southfield, MI Full-Time Expires December 31, 2022

Job ID#:

44420

Job Category:

Helpdesk Technician

Position Type:

Full Time

Positions Available:

3

 

Details:

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

 

Additional Note:

 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Job Requirements

 

Details:

 

  • Bachelor’s degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
  • Fresh graduates are encouraged to apply.
Apply Now

Blogs | Employers | Events | Jobs | Resources | Videos |

MedCerts
Career Center
TwitterFacebookLinkedInInstagram
14143 Farmington Road
Livonia, MI 48154
800-734-1175
info@medcerts.com
Privacy Policy | Terms of Service
Copyright © 2022 MedCerts
Powered by uConnect